Privacy Policy

1. Introduction

Welcome to Bhazar ("Bhazar Ltd.", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Relationship Management (CRM) platform and related services.

If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at privacy@bhazar.com.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account (name, email address, password)
• Create or update your user profile
• Enter customer data into the CRM system
• Communicate with us via email or support channels
• Subscribe to our newsletters or marketing communications

2.2 Information Automatically Collected

When you access our platform, we automatically collect certain information:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, interactions with the platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To operate, maintain, and improve our CRM platform
• Account Management: To create and manage your user account
• Communication: To send transactional emails, updates, and support messages
• Security: To detect, prevent, and address technical issues and security threats
• Analytics: To understand how users interact with our platform
• Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Consent: Where you have given explicit consent for specific purposes
• Contract Performance: Where processing is necessary to fulfill our contractual obligations
• Legal Obligation: Where we must comply with legal requirements
• Legitimate Interests: Where processing is in our legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform
• Business Partners: With your consent, for joint marketing or services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@bhazar.com.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymized.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: